Status and governing agreement
This is a general template requiring legal review. The accepted project agreement should define the applicable cancellation and refund terms. This page does not establish an automatic refund entitlement or exclusion.
Before work begins
Specify how a cancellation request is submitted and how any booking or deposit payment is handled: [ADD REVIEWED PRE-START TERMS]. Do not assume a deposit is non-refundable without an appropriate agreement and review.
Work already performed
Define how completed milestones, work in progress and any unspent prepaid balance are assessed. Include the documentation and approval process used to determine amounts due or refundable: [ADD MILESTONE TERMS].
Third-party commitments
Ad spend, media purchases, platform charges, licenses and other third-party commitments may have separate cancellation rules. Identify who authorizes these expenses and how provider terms affect a request.
Requests and timing
Provide a verified contact and response process: [ADD BUSINESS EMAIL]. Specify review time, approved refund method and expected processing time in the project agreement: [ADD REVIEWED TIMELINES].
Rescheduling and changes
Explain the process for pausing a project, rescheduling milestones and re-estimating work after a scope change. Complete effective date and approval: [ADD EFFECTIVE DATE].