Begin with the next action
Start with what a visitor or customer needs to do. That might be understanding an offer, booking a conversation or completing a purchase. The action gives the surrounding work a shared purpose.
Follow the journey across teams
A campaign promise should match the landing page. A form should reach someone who can respond. Customer questions should inform the next piece of content. These connections are often more useful than adding another channel.
Choose a manageable first scope
Map the journey, identify the most important point of friction and agree on one improvement you can deliver and evaluate. A connected system can start small and become more capable over time.